Clinic Policies

If you’ve never visited a professional Massage Therapy Professional before, you’re bound to have lots of questions or concerns. Below, you’ll find a list of several frequently asked questions from patients. Connect with us today for more information.

Cancellations and no shows

Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellation made after this may result in a no-show fee of 50% of treatment booked to be charged at the therapist’s discretion.

Late Arrival

All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

Early Arrival

Our clinic does not currently staff a receptionist, so the door to our office is locked between appointments. Arrival earlier than 15 minutes prior to appointment time (unless otherwise discussed with therapist) may result in finding a locked door. Please be patient and we will open it as soon as we are out of the previous appointment.

Improper Behavior

Massage and Manual osteopathic therapy can be a valuable resource for injury recovery and maintaining general wellness, but it is only able to be so in an environment of mutual respect and safety. Inappropriate behavior, whether physical or verbal, will not be tolerated at any time prior, during, or following an appointment. A treatment may end at the discretion of client or therapist if either party feels as though they are unsafe. Depending upon the situation, this may lead to a client being banned from seeing a particular therapist or from the clinic entirely.

Existing and new Medical Conditions

It is the responsibility of the client to keep the therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions. Same rule applies for the Manual Osteopathic Therapist.