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Frequently Asked Questions


Massage therapy is the physical manipulation of soft body tissues (connective tissues, muscles, tendons, and ligaments) to enhance a person’s overall health and well-being. There are dozens of types of massage therapy methods (often called modalities).


Osteopathy is a manual therapy that promotes health and healing throughout the body. Focusing on the joints, muscles, and spine, osteopathy works to relieve pain, tension, and stress. These are the root causes of many conditions and illnesses.

Osteopathic therapy takes a holistic approach to healing. This allows for the treatment of a range of somatic (bodily) issues. 

What can I expect from my First Massage?

You can expect to be taken care of! When you arrive, you’ll take off your shoes and have a quick chat with our STAFF so you’ll be asked for any third party medical billing information and asked to fill out a form about your health history. This takes about 5 minutes. We ask that you be as honest and thorough as possible so we can help you. After you’ve returned your form and insurance is taken care of, you’ll be escorted to your massage room by your massage therapist.

How early do I come for my appointment?

Arrive 10-15 minutes early to your appointment so you can park, find us, and complete the medical health history form IF NECESSARY.

Does Massage hurt? Will I be sore after my massage?

Massage therapy can hurt, especially if you’re working through areas that are tight, inflamed, injured, or in spasm. During your massage, be open and honest with your therapist about the level of pressure they’re giving and whether you’re experiencing pain in a particular spot. “No pain, no gain” does not necessarily apply to massage therapy. You may be sore after a massage. Make sure to drink plenty of water, do some stretching and if needed, have a hot Epsom salt bath afterward to curb any soreness.

Do I remove all of my clothing for a massage?

Not unless you want to. Your comfort is of the utmost importance during your treatment. Our massage therapists are trained in proper draping techniques, so whatever level of undress you choose, your privacy is completely respected.

HOW do I prepare for a massage treatment?

Keep an open mind – you’re coming for treatment and relaxation.

Don’t eat for an hour or two beforehand and keep it light.

Drink water.

Do I need a doctor’s referral in order to receive Massage Therapy?

No, however, you may need a doctor’s referral in order for your insurance company to cover some or all of the cost. Please check this with your insurance company prior to coming in for an appointment.

How much will my extended benefits plan cover?

Benefits coverage depends on the type of plan you have. Call your insurance provider before you book so that you have an understanding of what’s covered.

How can I pay for my massage?

We Accept Debit, Credit (Visa, Mastercard), and E-Transfer!

What can Massage Therapy treat and how can it help me?

Massage Therapy can benefit people of all ages and conditions and is used to treat and obtain relief from a wide range of specific issues, such as:

  1. Inflammatory conditions such as tendonitis and arthritis

  2. General stress relief

  3. Insomnia

  4. Headaches and migraines

  5. Whiplash

  6. Cramps, spasms, strains and sprains

  7. Repetitive strain injuries

  8. Circulation issues

  9. Rehabilitation post-surgery, or post-injury

  10. Pregnancy discomfort, or discomfort from labour

  11. Back pain

  12. Sciatic nerve compression and pain

  13. Anxiety AND MUCH more…

Can I get a massage when I am hurting and in pain?

You can get a massage when you are in pain. However, if you have any of the following conditions, you should not get a massage:

  1. Fever

  2. Any type of infectious disease

  3. Systemic infections

  4. Severe cold

  5. Fracture, bleeding, burns or other acute injury

  6. Liver and kidney diseases

  7. Blood clots

  8. Pregnancy-induced diabetes, toxemia, preeclampsia/eclampsia

  9. High blood pressure (unless under control with medication)

  10. Heart disease

  11. Open skin lesions or sores (therapist may work around them if localized)

If you’re unsure about whether or not to come in for your appointment, call us and we’ll guide you.

How often should I go for a TREATMENT?

The frequency of your TREATMENTs will depend on therapist putting together a treatment plan. appointments can be as many as once per week to treat something specific, once a month for maintenance, or once every six months.

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